General Info

YOUR ATTENTION IS DRAWN TO OUR CONDITIONS OF HIRE WHICH SHOULD BE CAREFULLY READ AND UNDERSTOOD AS THEY FORM THE BASIS UPON WHICH ALL HOLIDAYS ARE OFFERED.

ARRIVAL AND DEPARTURE

Weekly holidays operate from Saturday to Saturday, you will need to call our office 01947 603010 one week prior to your arrival to confirm key collection arrangements. All properties must be vacated by 10am to allow for cleaning, ready for the next guests to arrive.

LOCATION AND CONTACT

You will receive details of the Owner or their representatives’ name and instructions on how to find the property upon collection of keys unless there are any special arrangements which will be clarified when you contact the office one week prior to your stay. The key holder’s telephone number and any special arrangements will be made clear and we can advise on parking arrangements.

LINEN

In all cases bed linen is provided and the beds will be made up ready for your arrival. The provision of linen is as stated within the brochure description for each property. If cots are provided you will need to bring your own linen in all instances. Towels are only included where stated or may be provided at extra cost and you should always check the individual property details carefully.

PARKING

Please be aware there is a new parking structure in Whitby. On street parking on the West Cliff area is now subject to a charge. Whitby Holiday Cottages can provide parking permits at £5 per week or £2.50 per 4 night short break (this includes admin fee plus VAT) for first come first served on street parking in designated zones. If you require parking permits, please advise us at the time of your booking. Your permits will be forwarded to you following payment of the permit. Upon receipt of the permits please check the reverse for instructions.

CENTRAL HEATING AND FUEL CHARGES

In most cases the property price includes fuel and services. If specifically excluded however the extra charge will be made clear within the description of the property.

CLEANING

All our properties are cleaned between stays and made ready for the new occupants so it is essential that you vacate the property by the time advised on your departure day. We do ask that you leave the property clean and tidy and that the contents are left as you found them.

PETS

Many properties will allow one well behaved pet and it is entirely your responsibility to see that the animal is under control both inside and outside at all times as you will be held responsible for any “accidents”. Pets should never be left in the property unattended and you must be aware of the rules about dogs on the beaches and the countryside code, since this is an area with many free-roaming sheep where farmers do not hesitate to take action should any dog worry their stock. Pets are charged at £30 per week with additional animals being considered by separate arrangement.

VISITORS WITH MOBILITY DIFICULTIES

We are keen to advise such visitors as to the suitability or otherwise of each property in terms of individual requirements. Due to the nature of some villages, the location of some properties is via steps and narrow paths and the properties may have spiral staircases etc. Others are ideal for older visitors or wheelchair access. Please read the access statement provided for each individual property or contact the office for more information.

EXTRA PERSONS

Under no circumstances should any property be occupied by more than the maximum allowed number of persons at any time during the holiday.

ALTERATIONS TO BOOKINGS

We cannot accept change of holiday property once the deposit has been received, but we may be able to alter the week subject to availability. Such requests must be made within 56 days prior to the start of your holiday and a charge of £40 plus VAT will be made to cover administration costs.

SHORT BREAKS

Short breaks are available in most of our properties, these requests are at the owners discretion.

Often these bookings can be made at short notice at a time when the area is generally quiet and more peaceful than during the main season. The ideal romantic break!

PRICES

Prices as shown are inclusive of all charges except those specifically referred to in the individual property description, booking fee (£35), pet charges (£30 for 1st pet, additional charges may apply thereafter) or parking permits (£2.50 for 4 day permit) are applicable. The price categories are shown on this website and at the back of our brochure, the weekly rate payable relates to Saturday to Saturday but seasonal price changes become effective from the Wednesday prior to the arrival date.

INSURANCE

We recommend that you obtain your own Travel Insurance.